What is the difference between authority, or management, and the concept of leadership? What type of leadership do you respond best to, which do you fall into showing to others, and which do they need most from you in any situation or challenge? Leadership coaching here covers influence, business, and career — the questions that come up when you’re responsible for a team, a company, the direction of your own working life, or just how to get your friends to agree on where to have dinner. Leadership can be seen in any social group, or family, and doesn’t just apply at work. It’s not just about helping you step through a particular challenge, but to be an impactful leader you need to untangle the specific knots within yourself that are limiting you, your peers, and your team. Whether you’re navigating a shifting company dynamic, preparing for a leap into executive responsibility, or simply trying to lead with more clarity and less burnout, we want to help you with the challenges directly in front of you, in the context of helping you to become the leader you want to be.
What are the things within you that help you to become a leader, not just a person in charge? Can you determine the type of culture you want to lead, and can you actually create it? Are you taking the time to learn from your successes, as well as your mistakes - as an individual, and as a team? Do you look at the second and third level consequences of your choices and actions? Are you able to see the systems at work in your environment, in your business? Can you determine where you can work within the system, and where you need to change the system in order to get the outcome you want? Can you see through the noise, the churn, the distractions, to stay focused on what really matters? Do you feel intuitively the difference between a good decision with a bad outcome, and a bad decision with a good outcome?
When you’re not in charge, how can you support those that are, and the goals they have? How can you, without any authority, rally your peers to a course of action? How do you work with others, when no one is in charge? Understanding how to lead yourself, how to lead a team, not to what you want, but to what is best for the team. Discover your style of leadership, what is your most authentic self as a leader. Learn how to apply different styles intentionally in different situations, or with those who have need of something a little different - and how to stay authentic to yourself in the less used frameworks. Establishing a vision, and helping people to actually buy in, and not just comply based on some abstract job title. How do you negotiate? Persuade? Inspire? Decide? How do you help the team to make better decisions together than you, or any one of them, is capable of on their own? What is the difference between a multiplier, and a diminisher? How do you manage to ask the questions that unlock potential in others?
What is a win-win? Understand how to challenge without overwhelming. Find your own balance between transparency and secrecy. How do you let go of a desire or tendency to try to control the details? What are the most important things that you can be doing as a leader? What customers are worth chasing, and keeping? How to avoid trying to please everyone and instead focus on being the best to a core audience? What does unreasonable hospitality mean to how you design your products, offer your service, treat your team? It’s that extra inch of care that turns a transaction into a relationship, a follower into an advocate, and a standard meeting into a moment of real connection. When you lead with unreasonable hospitality, you stop asking, “What do they need?” and start asking, “What would make this effortless for them?”
We aim to help you become the type of leader that you would want to follow.
     
Coaches
Norm
Before coming to coaching, Norm had been working in the technology industry, leading change and improvement as both an individual and as a manager, for his own team as well as for the organization.